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A WhatsApp nudge opens a live voice role play with an AI avatar customer, in 11 Indian languages, on your own branded platform. Managers see who is ready, skill by skill.
New reps join every month. Each one has to be customer-ready in weeks, not quarters.
Customers talk in Hindi, Tamil, Marathi and more. Most training is still in English.
One branch manager, many reps. Nobody has time to role-play every objection before every visit.
Courses get completed. Conversations still get lost.
A nudge arrives on WhatsApp, Teams or Slack. The practice happens on your own white-labelled UpTroop platform: a live voice role play with an AI avatar customer, in the rep's language, with real-time support and feedback.
Each morning a short scenario lands where reps already are: WhatsApp, Teams or Slack. One tap opens it.
Reps talk to an AI avatar customer by voice, in Hindi or 10 other Indian languages. Short drills on busy days, longer role plays when a new product launches.
Y.O.D.A, the AI coach, gives real-time support during the call and named strengths, gaps and a next step right after.
Readiness by skill, before reps meet customers. Reps keep coming back: engagement runs above 90% in our largest deployment.
Every rep's practice rolls up into a view a leader can act on. See which skills are weakest across branches, regions and cohorts, before it shows up in lost deals.
One rep's feedback helps one rep. The team view shows a leader where the readiness gap sits: which outcome, which region, which cohort.
Built for the person who owns the ramp-time number, not just the person who owns the training budget.
Our first NBFC enterprise rollout: IIFL Finance put UpTroop in the hands of 14,000 users across 8 languages. Engagement runs above 90%, and conversion rose by 4 percentage points.
Most training platforms now ship some version of AI role play. UpTroop is built for the job that matters to a large BFSI field force: getting every rep ready, every day, in their own language.
14,000 frontline users live in production across 8 languages. Built for rollouts at enterprise scale, not a pilot that never grows.
Real-time feedback from Y.O.D.A, our AI coach, after every role play: named strengths, named gaps and the next practice to do.
Voice role plays with AI avatars in 11 Indian languages. Multilingual is how the product is built, coach voice included.
Every scenario ties to a business outcome such as lead generation, objection handling, retention or cross-sell.
No, and it isn't trying to replace yours. An LMS delivers content and tracks completion. UpTroop is a readiness layer that sits alongside it: it turns your SOPs, playbooks and product content into daily voice role plays with AI avatars, then measures whether your team can perform in a real conversation, not whether they clicked complete. LMS = knowledge. UpTroop = execution.
No laptops or official email IDs needed. Reps get a nudge on WhatsApp, Teams or Slack and open the practice on their phone, inside your own white-labelled UpTroop platform. Login is a simple OTP.
11 Indian languages are supported today, including English, Hindi, Marathi, Gujarati, Tamil, Telugu, Bengali and Kannada. Practice is voice-first with local nuance in each language, not machine-translated text. Learners can switch language themselves, and each language has its own AI coach voice.
Yes. In our largest deployment, engagement runs above 90%. Practice is short and daily, the nudge arrives where teams already are, and the feedback is useful enough that reps come back for it. Users even started practising in languages ahead of their official rollout, on their own.
Every practice response and role play is evaluated against the behaviours that matter for the role: objection handling, need discovery, compliance language, empathy and clarity. Each learner gets a readiness score with a skill-by-skill breakdown. Leaders see who is ready, where teams struggle and how readiness is improving, at individual, cohort and organisation level. You track capability, not completion.
In one large financial services deployment, reps ramped to productivity 37% faster. In a live NBFC rollout, conversion rose by 4 percentage points. These are production numbers from real rollouts, not a controlled study, and we will walk you through how they were measured.
Scenarios are built from your actual SOPs and named business outcomes, not a generic skills taxonomy. Reps practise by voice with AI avatar customers and get real-time coaching from Y.O.D.A: named strengths, named gaps and a next step. And it runs at scale, with 14,000 frontline users live today.
UpTroop is built for frontline, customer-facing teams: field sales, branch staff, telecalling, collections and customer service. Scenarios are tailored by role, level and outcome. A relationship manager practises lead conversion and objection handling, a collections agent practises difficult payment conversations, a service agent practises de-escalation. If your team talks to customers, there is a readiness journey for them.
Yes. That is the core of how UpTroop works. Upload your SOPs, product documents, sales scripts or compliance manuals, and the platform turns them into practice scenarios and role plays built on your real customer situations: your products, your objections, your policies. Your content team can create, review and update scenarios themselves.
Yes, and this is where practice matters most. In regulated industries, what your team says is a compliance obligation, not just a sales skill. Scenarios can be built around mandatory disclosures, prohibited statements and process adherence, and every response is evaluated against them. You see compliance gaps in a readiness dashboard and fix them in practice, instead of finding them in an audit or a customer complaint.
In planned waves, not a big bang. A typical rollout starts with one cohort (a region, a role or a language), stabilises it, then expands wave by wave. Each wave has a frozen scope, its own readiness checks and a soft launch before going wide. This is how our largest deployment scaled to 14,000 users across 8 languages.
Learners notice their own improvement within days, because practice is daily and feedback is immediate. Leaders see engagement and readiness move in dashboards from week one. Live deployments have shown 90%+ engagement, a 4 percentage point lift in conversion and, in one large financial services rollout, 37% faster ramp.
There is nothing for reps to install and almost nothing to learn. The nudge arrives where teams already are, one tap opens the practice on your branded platform, and sessions are short and role-specific so they fit into a frontline day. That is why engagement stays above 90% in our largest deployment. For admins, content, users, cohorts and reports are managed from a single console.
Full visibility, daily. Leaders and L&D see who is engaging, who is ready, and where teams struggle, at individual, cohort and organisation level. Reports cover engagement, completion, readiness scores with skill-level breakdowns, and improvement trends over time, all filterable by region, role or team and exportable for your own analysis. You're never managing a rollout blind: the dashboard tells you exactly where adoption needs a push and which learners need human attention.
Enterprise pricing has two parts: a per-licence subscription for active users, and AI consumption units for AI activities such as role plays and coaching feedback. Pricing follows actual usage rather than a flat fee for shelfware. We will size it for your team in the first conversation, so there are no surprises later.
Yes. Pilots run for 4 weeks on the full platform, with a defined cohort and agreed success metrics, so what you evaluate is exactly what you would scale. Pilots are paid; there is no free trial.
Yes. SSO login, HRMS-driven user provisioning, LMS interoperability and reporting APIs are supported as enterprise integrations, scoped during onboarding. UpTroop also works fully standalone with bulk user upload, OTP login and downloadable reports, so you can launch first and add integrations in a second phase.
Yes. UpTroop is white-labelled for enterprise clients: your name, your branding, your AI coach persona. Learners experience it as your company's own readiness platform rather than a third-party tool.
A structured joint plan. We set up your environment, train your platform admins and support content preparation. Your side confirms the rollout cohort, shares the user list and completes IT approvals such as whitelisting, security review and WhatsApp Business access. With stakeholders named early and scope frozen before each wave, rollouts move quickly.
Answer a few questions about your frontline and get a personalised readiness snapshot. No obligation.