Unwanted Training, a $10.5m Problem

Unwanted Training, a $10.5m Problem

In the world of digital learning, there's no such thing as a one-size-fits-all approach. This is a lesson that Slack, the business communication platform, recently learned the hard way. Salesforce, the parent company of Slack, revealed that Slack is so behind on semi-mandatory training that it's taking an entire week off for everyone to catch up. The cost of this catch-up week? A staggering $10.5 million.

The situation at Slack exemplifies the challenges many companies face in implementing effective learning and training programs. Despite the best intentions, many organizations struggle to deliver training that is engaging, relevant, and most importantly, effective.  ‍

How UpTroop Can Help

Continuous Learning with UpTroop

One of the core principles of UpTroop is continuous learning. Unlike traditional training programs that often involve intensive sessions over a few days or weeks, UpTroop promotes ongoing learning. This approach not only helps in better retention of information but also allows learners to apply their new skills and knowledge immediately.  

Delivering Learning Where People Are

UpTroop understands that learning is most effective when integrated into the flow of work. By offering skill redevelopment that is accessible and convenient, UpTroop ensures that learning becomes a natural part of the workday, not a disruptive event. This approach aligns with findings from the Chartered Institute of Personnel and Development (CIPD), which states that integrating learning into daily work increases engagement and reduces resistance to training.

Spacing Learning Over Time

The science of learning shows that information is better retained when learned over time, a concept known as spaced repetition. According to research from the Journal of Applied Psychology, spaced learning can increase knowledge retention by up to 18%. UpTroop applies this principle, delivering training in bite-sized chunks spread out over time. This not only aids retention but also prevents cognitive overload, a common problem in intensive training programs.  

Highly Actionable Knowledge

UpTroop focuses on delivering highly actionable knowledge. Every path is designed to provide practical skills and knowledge that can be immediately applied in the workplace. This approach not only enhances the value of the skilling but also increases motivation, as learners can see the direct impact of their learning on their work.

The UpTroop Advantage

UpTroop leverages advanced AI to keep costs low while delivering high ROI. Our AI-driven learning recommendation engine personalizes knowledge paths, ensuring that each employee receives the insights & skills they need in their flow of work. This targeted approach maximizes the effectiveness of skilling and minimizes wasted resources.

Case Studies: Achieving Great ROI with UpTroop

SG Analytics achieved 25% increase in employee productivity; a significant reduction in time away from BAU; and faster run up to high performance, using UpTroop. Our contextualised knowledge capsules and actionable behavioural nudges have empowered employees to internalize & apply complex constructs of ESG in their day-to-day work.

Quantum Phinance used UpTroop to enhance the skills of their Customer Success team. By integrating learning into the daily workflow and utilizing AI-generated practice scenarios, QP saw a 30% improvement in customer satisfaction scores and a higher retention rate among employees.

A leading firm among the Big 4 used UpTroop to reskill their managers & leaders while achieving a 40% reduction in training costs and a 35% increase in skill acquisition rates - demonstrating the powerful impact of UpTroop’s AI-driven knowledge enrichment platform.

The situation at Slack serves as a potent reminder of the importance of effective skilling. It's not enough to just provide training; it needs to be engaging, relevant, and delivered in a way that supports knowledge retention & application. This is where UpTroop excels. By delivering continuous, accessible, spaced, and highly actionable knowledge capsules, UpTroop transforms learning from a disruptive event into an integrated, impactful process.  

At UpTroop, we ensure that your skilling investments translate into business performance. Book a Demo today to learn more about how we can help your organization stay ahead of the curve.  

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